Refund policy

At Velvet Rebellion, we want you to feel confident in every purchase. Because many of the products we offer are intimate, personal-use items, we are unable to accept most returns.

Returns

For health, hygiene, and safety reasons, all sales are generally considered final.

We cannot accept returns, exchanges, or refunds on:

• Intimacy products and toys
• Lubricants, enhancers, and consumables
• Bath and body products
• Lingerie, costumes, and intimate apparel
• Opened or used products
• Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will review each situation individually and may offer a replacement, store credit, or refund when appropriate.

Exceptions

While returns are generally not accepted, we understand that every situation is unique.

Velvet Rebellion reserves the right to make exceptions on a case-by-case basis at our sole discretion.

Our goal is always to provide fair, thoughtful customer service while maintaining product safety standards.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your financial institution.

Questions?

If you have any questions about a product before purchasing, please contact us. We're happy to help you make an informed decision before placing your order.